After 30 years of supporting the southeast’s most demanding operations, we have learned what our customers need.  Fast response, technical support, expedited shipping, and preventative maintenance, are just a few.

Membership Has Its Privileges
CIMTEC invites you to join one of the most comprehensive service programs in the industry.  Get access to our expert engineers with just one call 24/7, priority response for on-site emergencies, and around the clock access to critical parts. Take a look at what we offer and find the right Service Program for your facility.  Below are our 6 customized Service Programs, if you don’t find what you need, just ask!

1. Priority Response

• One call access to CIMTE’S Priority Response support team.
• Remote advice, guidance & diagnostic expertise to help your engineers quickly resolve most issues.
• If required, priority, 24/7 dispatch of experienced technicians directly to your site.
• Immediate access to archived backup programming, specialized proven troubleshooting protocols & diagnostic tools for a wide range of PLC’s, Vision systems, Robots, Drives and Sensors

PRIORITY RESPONSE TERMS: Annual Coverage

2. Tech Call Hot Line

• 24/7 access to highly qualified experts
• Access to detailed knowledge and reference materials for vision and robotics systems
• Remote diagnostic access capability directly into your on-site hardware

TECH CALL HOT LINE TERMS: Annual Coverage 

3. FAST SHIP: Immediate access to critical parts

• A detailed analysis of your operations, and the parts your systems will most likely need for both ongoing maintenance and emergency repairs
• A CIMTEC purchased and maintained inventory reserved for your use – don’t buy it until you need it.
• Discounted shipping rates on all reserved stock orders

FAST SHIP TERMS: Annual Coverage

4. SENTINELPM: Customized preventative maintenance

• A thorough risk assessment of your equipment, operating requirements and environment
• Comprehensive program of pre-emptive maintenance visits at your site tailored to manage your unique robotics and vision system risks and minimize unplanned downtime
• Detailed summaries of assessments and ongoing maintenance
• Includes all consumable PM parts and lubrication: Belts, batteries, solenoid brakes & filters

SENTINELPM TERMS: Annual Coverage

5. CIMTEC BLANKETCARE®: The best automation uptime program in the industry

• Priority Response: Rapid response on-site emergency repairs
• Tech Hot Line: 24 /7 hot line access to specialized robotics technicians
• Fast Ship: Around-the-clock access to critical parts inventory reserved specifically for your company’s vision and robotics systems
• SentinelPM: Customized preventative maintenance to maximize productivity

CIMTEC BLANKETCARE® TERMS: Annual Coverage

6. CUSTOMIZED SUPPORT: Just tell us what you need.

• Some customized services we’ve provided have included:
• On-site re-programming for process changes: Periodic on-site program additions or changes due to modifications or additional product extensions
• Remote-access troubleshooting: Secure remote network access for safe, fast technical support.
• Off-line programming, program storage and backup download support: Off-site programming and downloads to ensure continuous production.
• Don’t see what you need? Just ask.

CUSTOM DEFINED RATES AND TERMS: Call for quote

We have structured our service agreements to meet the needs of our customers.  Call us and let one of our experts devise a service agreement that fits your needs! 877.524.6832